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PRODUCTS

Find out answers about the products we sell!


What type of system do I need?
What are "Closeout/Overstock" Items?
Where can I find out what size system I need?
What is an AC Condenser?
What is a Heat Pump?
What is a Split Air Conditioning System?
What is Ductless Air Conditioning?
What are "Special Order" Products?
Can I replace my Fresh-Aire UV TUVL-100 bulb with a TUVL-200 bulb? Can I upgrade my Blue-Tube UV with a different lamp?
My Fresh-Aire UV '1 Year' UV light still glows after 2 years – do I need to replace it?

EXPRESSOVERSTOCK.COM

Find out answers to questions about navigating and ordering on the Express Overstock web site.


How do I navigate your web site to find the product I need?
How do I submit questions to your FAQ Page?
What kind of financing options are provided on ExpressOverstock.com?
What if I can't find a product that I found on your web site at one time that is no longer there?

ORDERING

Find out how to order your next system from Express Overstock!


Why should you choose us?
Can I return "Special Order" Products?
May I change my order once I have placed it?
Will I be Charged Sales Tax?
Can I cancel or terminate my order?
What forms of payment do you accept?
What is the return policy?
Can I "reserve" a product or system?
If the item I am looking at has a rebate sticker on it, is the price shown on the listing with or without the rebate?
How do I get a Quote?

SHIPPING

Find out when your new system from Express Overstock will arrive, how the shipping process works, and what to do when shipping issues arise.


How do I track my order?
How long should my order take to arrive?
How does the shipping process work?
I just received my order and I don’t think I received all of my items?
Where will my order ship from?

WARRANTY

Find out answers to questions regarding the warranties of the products you buy here on Express Overstock!


Is purchasing from an Online HVAC Retailer safe?
Who do I contact with warranty questions?
What are the warranty fees?
What is the process for filing an Equipment Warranty Claim?
Who is the Warranty Agent for the products I buy?
What is the typical warranty period for HVAC parts sold on Express Overstock?
What is the warranty period on Fresh-Aire UV products purchased through Express Overstock?

INSTALLATION

Find out more information on installation of your new heating and cooling system!


Do you offer installations of the systems sold on Express Overstock?
Who is responsible for installation of equipment?

PRIVACY

Find out how we handle your information and value your privacy on our web site.


How is your web site secure?
What information do you collect?
What is your contact information?
Do you share any information that you collect?